HELPFUL TIPS UPLIFT YOUR WELL BEING

RESERVATIONS

Advance booking is recommended 48hrs in advance. 50% advance payment is a must. Please send an email at us spa@dovermarinahotel.co.uk or call us, +44 (0)1304 203 633 (Ext. 3) book online, www.waterfrontspa.co.uk or visit us if you wish to book, or discuss a reservation.

MINIMUM AGE

The spa is an adult-only facility. To maintain a peaceful environment, waterfront spa children under 16 years are not permitted in the spa without parental consent. Waterfront children aged 12 years and older may undergo spa treatment if they have signed parental consent form. Please speak with our spa coordinator for further information.

CANCELLATIONS AND LATE ARRIVALS

In consideration of other spa guests, we request that notice be given at least 48 hours in advance if you are unable to keep your appointment. Please call our staff, who will be happy to help you reschedule. No-show or appointments cancelled within 48 hours of the scheduled treatment time will incur a cancellation fee equal to 100% of the scheduled treatment. Late arrivals will be losing the treatment time without any compensation.

WHAT TO WEAR

There is no need to bring or wear any special clothing. Spa wear will be provided in your treatment villa. Facial gowns are provided for facials. For your comfort, disposable underwear is available for all body treatments and massages upon request. Please do not bring valuables to the spa. The hotel and spa are not responsible for lost or missing items.

CELL PHONES AND DEVICES

For the comfort of other spa guests, please ensure your electronic devices are switched off upon entering Waterfront spa, The Spa.

ARRIVAL TIME

To get the most from your spa experience, please arrive at least 10 minutes before your appointment.

PREPARING FOR YOUR TREATMENT

For ladies, no preparation is necessary. For men, we recommend shaving no less than two hours prior to having a facial for maximum comfort and benefit to the skin. Other treatments require no preparation.

YOUR PRIVACY

Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given option of including the bust area in all body treatments.

MEETING YOUR NEEDS

Your personal privacy will be protected at all times during your treatment. Your therapist will ensure that you are professionally draped, covering all parts of the body not being treated. Ladies will be given the option of including the bust area in all body treatments.

YOUR TOTAL COMFORT IS OUR GOAL

Although we do our best to anticipate your needs, we appreciate that spa treatments are an individual experience. Please let your therapist know if there is any way that they can improve your treatment or comfort – for example, heavier or lighter massage pressure, an extra towel or adjusting sound or lighting levels. We recommend you shower before coming for your treatment so as not to lose treatment time. We appreciate your feedback and encourage you to fill in a guest questionnaire following your treatment. Enjoy your experience at The Spa at Dover Marina Hotel and Spa.